1. Who We Are
IES (Green Broker Pty Ltd) operates the website https://ies.com.au and provides services to Australian homeowners.
For privacy-related matters, please contact us via projects@ies.com.au.
2. What Personal Information We Collect
We collect personal information that is reasonably necessary for our business activities.
This may include:
Contact Details
- Full name
- Email address
- Phone number
- Suburb or postcode
- Address (if provided)
Homeowner and Household Information
- Whether you own or rent
- Type of property
- General household status
- Information about your property or service requirements
We do not intentionally collect sensitive information (such as health, racial origin, political opinions or religious beliefs). If sensitive information is provided, it will be handled in accordance with applicable privacy laws.
3. How We Collect Personal Information
We collect personal information:
- Directly from you through our website contact form
- When you contact us by email or phone
- Through cookies and tracking technologies
- Through advertising and analytics platforms
Where reasonable and practicable, we collect information directly from you.
4. Why We Collect and Use Your Information
We collect and use personal information for purposes including:
- Responding to enquiries
- Providing quotes and services
- Assessing suitability or eligibility for services
- Improving our website and customer experience
- Marketing our services
- Complying with legal obligations
We only use or disclose personal information for the purpose for which it was collected, or for a related purpose you would reasonably expect.
5. Disclosure of Personal Information
We may disclose personal information to:
- Service providers and contractors
- IT and website hosting providers
- Marketing and analytics providers
- Professional advisers
- Government or regulatory authorities where required by law
We take reasonable steps to ensure third parties protect personal information appropriately.
6. Overseas Disclosures
Our website is hosted in an Australian data centre. However, some analytics and advertising providers may process data overseas, including in the United States or other countries.
These providers include:
- Google (Google Analytics and Google Ads)
- Meta (Meta Pixel)
- Microsoft (Microsoft Clarity)
- VWO (Visual Website Optimizer)
Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy standards.
7. Cookies, Analytics and Tracking Technologies
Our website uses cookies and similar technologies to:
- Analyse website traffic and usage
- Improve functionality and performance
- Deliver relevant advertising
- Measure marketing effectiveness
Tools We Use
- Google Analytics
- Google Ads
- Meta Pixel
- Microsoft Clarity
- VWO
These tools may collect information such as:
- IP address
- Device and browser type
- Pages visited
- Time spent on pages
- Interaction and behavioural data
You can control cookies through your browser settings. You may also opt out of personalised advertising via Google and Meta ad settings or industry opt-out tools available in Australia.
8. Direct Marketing
We may use your contact details to send you information about our services where permitted by law.
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails; or
- Contacting us directly.
We comply with the Spam Act 2003 (Cth).
9. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Security measures may include:
- Secure Australian hosting
- Access controls and password protection
- Encryption where appropriate
- Limiting access to authorised personnel
No method of transmission over the internet is completely secure, but we take reasonable precautions.
10. Data Retention
We retain personal information only for as long as reasonably necessary for business, operational or legal purposes. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
11. Access and Correction
You may request:
- Access to the personal information we hold about you; and
- Correction of information that is inaccurate, incomplete or outdated.
Requests should be made in writing to our Privacy Officer. We aim to respond within 30 days.
12. Notifiable Data Breaches
If we experience a data breach that is likely to result in serious harm, we will:
- Assess the breach promptly;
- Notify affected individuals where required; and
- Notify the Office of the Australian Information Commissioner (OAIC).